Hungry Lion
WHO WE ARE
Operating in more than one African countries, with over 260 restaurants, with plans to double this inside the subsequent three years, Hungry Lion strives to furnish amazing merchandise at lower priced expenses in a modern-day fast-food environment. We are a young, fun, dynamic and developing organization full of possibilities with little to no company politics. Our mandate is to enlist smart, innovative and hard-working human beings who are organized for a mission and prefer to be phase of constructing some thing great.
THE OPPORTUNITY
We have an possibility for a junior Customer Care Service Agent to be part of our team. The motive of this position is to have a tendency to patron provider queries and then provide a special and progressive answer to every problem. The profitable candidate for this position will have a sturdy command of the company’s purchaser carrier policies, and be well-trained in product/business expertise that can be indispensable for providing rapid and correct help to customers.
DUTIES
Answer incoming client telephone calls, WhatsApp and social media messages involving issues, product problems, carrier questions and typical consumer concerns.
Responsible for keeping a excessive degree of professionalism with consumers and working to set up wonderful rapport with each caller.
Respond to social media queries and concerns.
Update consumer statistics in the patron provider database for the duration of and after every call.
Work with the administration group to remain updated on product information and advertising techniques and be knowledgeable of any adjustments in enterprise insurance policies and procedures.
Impact the company’s backside line with the aid of problem-solving and turning annoyed purchasers into repeat customers.
Liaise with customers, by using applicable channels, in a expert manner.
Provide comments and precisely replace reports.
REQUIREMENTS
Essential:
Grade 12 with Tertiary qualification.
Fluent in English and at least one different language.
1 year’s patron care or name centre experience.
Intermediate Computer know-how (speed, accuracy and navigation).
Desirable:
Online chat experience.
Work from domestic or far flung work experience.
Typing pace of 25 WPM or extra with 90% accuracy.
Google Workspace experience.
COMPETENCIES
Resilience and stress tolerance.
Client centricity.
Adaptability.
Drive and commitment.
Social media savvy.
Problem-solving.
Ability to multitask.
Emotional intelligence.
Self-management.
Critical thinking.
Adaptability.
Active listening.
