Career at Vodafone : Call Agent
When it comes to growing a location the place anybody is welcome, we’re variety 1.
The wide variety 1 Top Employer in South Africa.
Certified by using the Top Employer Institute 2024.
Role Purpose/Business Unit:
Responsible for typical web site performance, preservation and recuperation of MSC and BSC/Hub web sites with the aid of liaising with more than a few stakeholders to make sure Network availability and resilience
Your obligations will include:
Plant renovation (manage SLA’s)
Proactive Maintenance (together with upkeep contractor)
Scheduling
Quality Assurance
On-site supervision (usually after hours)
Reactive Maintenance (together with protection contractor or OEM/Agent)
Ensure full operation of website online throughout Plant failure
Restoration of a website online in case of Plant failure
Quality Assurance
On-site supervision
Policy administration and optimisation:
Vodacom Facility Maintenance Policy (VOD-IMP-PPR-0094)
MTX Facility Policy (VGR-MAN- PRC-0209)
Management of environmental alarms
Network–Plant interface (management of community gear deployment)
Manage and enhance UR (Facility Utilisation Request) system i.e. set up of community tools
Capacity utilisation i.e. power, HVAC (aircon), house etc.
Best exercise datacentre administration e.g. hot/cold isle compliance, cabling strategies (fibre/power), airflow administration (supply/return air management)
Diesel and Energy administration – enhance environment friendly device overall performance by using PUE KPI (Vodafone defined)
Change Request Management (Remedy)
MSC and BSC (Plan, Build, Operate)
Technical lead for new and/or improve tasks that are deliberate and constructed by using National Technical Facilities (NTF). In this regard, the RPS characteristic includes:
Design specification sign-off
Implementation oversight
QA and last acceptance
Network tools deployment inside time and cost
The Ideal candidate for this function will have:
Must have technical / expert qualifications:
4 yr electrical diploma or diploma electrical engineering (Heavy current) and
Wireman’s Licence/Installation Electrician (3-Phase) – essential
Core competencies, know-how and experience:
Good expertise and ride in compliance necessities and administration (e.g SOX , Audit(ISO14001), 9001, SABS (GMR), and bodily get right of entry to administration (CRM)
Knowledge of applicable insurance policies and tactics (Facility preservation coverage and MTX policy)
3- 5 years ride in telecommunication datacentre surroundings inclusive of AC, DC, air conditioning, alarm systems, fireplace detection PLUS four 12 months diploma electrical engineering (heavy current)
AND
Wireman’s Licence/Installation Electrician (3-Phase) – essential
Skills:
Collaboration skills
Resilience with capability to work nicely beneath pressure
The capacity to work independently
Problem fixing and selection making capabilities
Project administration skills
Conflict administration skills
Analytical skills
Time administration skills
Interpersonal skills, potential to interface at distinctive tiers in the organisation
We make an have an impact on by way of offering:
Enticing incentive programs, aggressive gain packages, and an extraordinary thirteenth cheque
Retirement funds, threat benefits, and clinical resource benefits
Cell telephone and information benefits, blessings fibre connection discounts, and one of a kind personnel reductions supplied in collaboration with associate companies
Closing date for Applications: April 2024
The base vicinity for this position is Vodacom Umhlanga
