KFC RESTAURANT APPLICATION
Description:
MAIN PURPOSE OF THE POSITION AT KFC:
Provide wonderful supervision of group contributors in admire of policies, processes and requirements on product, administration, hygiene, maintenance, patron service, labour utilization and worker members of the family and relieve the Restaurant Manager (RM) when required to do so.
KEY RESPONSIBILITIES:
Assist the Restaurant General Manager (RGM) in the fulfillment of CHAMPS (Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service) requirements inside the restaurant by using making sure that all personnel are targeted on exceeding consumer expectations.
Manage shifts in accordance with Company insurance policies and techniques which includes directing the things to do of personnel in maximising sales, running effectivity and profitability.
Allocate duties to every worker on shift and screen overall performance accordingly
Ensure that all personnel comply with correct protection strategies in accordance with the installed preservation roster and propose RGM of any repairs or preservation required
Ensure that controls and tactics are carried out to defend the protection and protection of employees, customers, property, and enterprise money are maintained by means of all personnel on all shifts beneath supervision.
Report to the RGM/RM any elements of worker relations, consumer service, fitness inspection problems that are probable to have an effect on the operation of the restaurant.
Assist the RGM/RM to put into effect restaurant education programmes for team of workers to allow them to maximise overall performance and recognize their profession potential.
Support and display all organisation tradition initiatives & ideas appearing as a function mannequin and presenting management as necessary.
Drive tradition in the restaurant by way of fostering and constructing engagement by way of adopting all Culture initiatives
ALSO APPLY: Teachers Assistant And General Assistant
LOCATION:
This function is placed in the Southern Suburbs, KFC Bergvliet opening soon.
ONLY APPLY IF YOU ARE CURRENTLY LIVING IN THE WC, Cape Metropol
Requirements:
SKILLS & COMPETENCIES:
Language
Excellent command of the English language
Strong verbal exchange skills
Numerical
Strong numeracy skills
Basic perception of economic information
Computer literacy
Intermediate MS Office capabilities (Teams, Excel, Word)
COGNITIVE COMPETENCIES:
Guest Orientation
Capacity to center of attention and gain requirements of service, which comply with the perfect expectations of clients.
Coaching
Capacity to enhance followers by means of imparting them with clear and easy instructions, demonstrations and explanations and systematically exposing them to deliberate however increasingly more difficult tasks
Delegate and follow-up
The potential to delegate precise task, no longer to take manage of all tasks, to enforce comply with up manipulate moves and/ or teaching movements the place necessary
Excellence orientation
Capacity to center of attention on and reap requirements of provider which comply with the best possible expectations of clients
Listening and feedback
To pay attention and apprehend what has been heard absolutely and objectively, furnish fine beneficial and productive comments to the team
Accountability and dependability
The capacity and potential to take accountability for very own actions, others can remember on you, loyal and steadfast
People Development
Capacity to admire people’s improvement needs
Planning and organising
The potential to organize the availability and allocation of assets the utilisation of manage structures as properly as the delegation and coo-ordination of duties and obligations of men and women and groups.
To plan, prioritise and systemise the motion in line with required resources.
Delegate and follow-up
The ability to delegate unique task, no longer to take manage of all tasks, to put in force observe up manipulate movements and/ or teaching moves the place necessary
People
Demonstrates “BELIEF IN PEOPLE” by way of treating every character on their group pretty and with respect
Recognise Team participants often the use of CHAMPS and encourages them to understand every other.
Coach and guide Team Members and instruct them to do their jobs well.
Assist RGM/RM to use Team Member feedback, such as Voice of Champions, to enhance restaurant performance.
Demonstrates “TEAMWORK” by way of assisting Team Members with their work, pass education them, efficaciously resolving their concerns.
Help RGM/RM to hire, advance and promote Team individuals
Assist to administer modern self-discipline as needed, ensures compliance with all statutory rules and in-house Company insurance policies and procedures.
Encourage tremendous group work as per all Brand lifestyle initiatives & principles
Assist RGM to make certain that all workforce get hold of a complete induction
Ensure that all restaurant group of workers is absolutely educated on all security aspects
Ensure that the team of workers are correctly rostered to role as per the labour schedules
Assist the Restaurant General Manager (RGM) and Restaurant Manager (RM) to make sure that all new team of workers obtain a complete induction and that all group of workers are efficaciously skilled to function these duties assigned to them.
Assist the Restaurant General Manager (RGM) and Assistant Restaurant Manager (ARM) to put together the weekly labour agenda to make sure that all shifts are right staffed and make certain that labour expenses are in line with budget.
Customer
Drives CUSTOMER MANIA by means of function modelling and educating Team Members to compliance standards.
Continuously endorse and instruct Team Members from turning in CUSTOMER MANIA
Demonstrates management with the aid of managing purchaser worries on the spot the usage of and with the aid of supporting Team Members unravel patron concerns.
Complete all Compliance reviews and put into effect moves to make sure decision of troubles and pressure constant improvement.
Demonstrates a feel of urgency that ensures consumer satisfaction
Achieve required Compliance requirements via making sure that Team participants are centered on exceeding consumer expectations for CHAMPS (cleanliness, hospitality, accuracy, maintenance, product and velocity of service)
Handle client complaints efficaciously with the intention to make sure again enterprise and similarly exceeding purchaser expectations
Ensures that the right extent of product is organized to meet the degree of commercial enterprise and that the the product projection equipment are precisely maintained
Ensures that the right stage of components is ordered, deliveries checked and that inventory stages are monitored on a day by day and weekly foundation and any discrepancies thoroughly investigated and stated to the RGM/RM
Ensures that the Store Compliance check-up is done at some stage in every shift, with corrective motion taken as necessary.
Handles patron complaints effectively and reviews all serious complaints to the Restaurant General Manager.
Profits & Sales
Assist RGM/RM to efficaciously talk profitability desires and BSC (balance rating card) outcomes to Team Members
Ensure that the money managing and restaurant banking methods are adhered to and cash register and tools are maintained properly.
Ensure that all restaurant assets such as labour, products, elements and tools are at right ranges to minimise extra prices to meet various volumes of business
Maximise restaurant earnings overall performance by way of monitoring fee of sales, labor costs, controllable costs to make certain that they are in line with ambitions set
Report deviations concerning prices and charges and devise an motion format to rectify
Ensure that the right tiers of substances are ordered, deliveries are checked and inventory degrees are monitored.
Ensure that food, labour and semi-variable requirements are adhered to every shift
Communicate restaurant income aims to Team Members to obtain income budgets
Identify obstacles and possibilities to beautify income and educate and assist Team Members to acquire desires set for the shift
Continuously inform Team Members involving applicable advertising initiatives and product promotions.
Help RGM/RM to forecasts restaurant desires and determines scheduling / labour needs.
Ensure that Team Members suggestive promote and up sell
Ensure that Team Members adhere to and execute Local Store Marketing (LSM) initiatives.
ATTRIBUTES:
Strong literacy skills
High non-public standards
Position requires working over weekends and at some point of festive season
Strong business capabilities & enterprise acumen
Strong teaching competencies that can attain outcomes thru the group in a collaborative fashion
Proven analytical ability
Strong organisational skills
Team player
Excellent planning and time management
Sense of urgency
Resilience
Flexibility
Commitment
MINIMUM REQUIREMENTS:
The perfect candidate will have the following historical past and competencies:
Min Qualification required
Grade 12 or equal qualification
Basic Requirements
Supervisory stage trip – minimal of two years; speedy meals enterprise will be an advantage
Must be in a position to work shifts, public vacations and weekends due to the nature of the industry
Reliable, trustworthy and hardworking and MUST have contactable references
Valid South African ID
Must be contactable 24/7 with the aid of ability of a dependable mobile phone
No crook document
