PEP STORE
PURPOSE OF THE JOB
The Head of Customer will be accountable for main the improvement and implementation of consumer statistics techniques that decorate our perception of consumer conduct and power commercial enterprise growth. This position will contain managing a group of records analysts and scientists, participating with a number departments, and leveraging records to inform decision-making and enhance the average patron trip (CX) and amplify patron lifetime cost for the business.
At PEP we are devoted to offering an tremendous buying ride for our clients to make them seem to be and experience good. With a robust dedication to innovation and purchaser satisfaction, this function strives to recognize and meet the desires of our various purchaser segments throughout our retail and provider brands. (PEP, PEP Home, PEP Cell and Paxi)
KEY RESPONSIBILITIES
Define and supply the Customer-centric commercial enterprise approach that helps the company’s strategic plans and increase techniques to enhance patron lifetime price (CLV)
Data Strategy implementation: Develop and enforce a sturdy information method to make certain accurate, accessible, records for enterprise initiatives.
Customer Insights and Analytics: Develop and current reviews on patron insights, highlighting key findings and actionable suggestions to key senior stakeholders.
Customer Journey Optimisation: Optimise and become aware of possibilities for improving the consumer trip throughout the distinct enterprise segments.
Technology: Staying abreast of rising applied sciences and equipment in information analytics and client insights to decorate PEP’s abilities and enhance consumer experience.
Team Leadership: Provide management to the group of Data analysts, Scientists, and CRM specialists, guiding them to advance and execute customer-centric techniques in omnichannel retail environments.
Implement/Manage the enterprise client Data governance and make sure statistics exceptional and integrity.
Requirements
ROLE REQUIREMENTS
Customer trip (CX) obsessed, music report of fixing sturdy client needs.
Honours diploma in Analytics, Business, Data Science, Statistics, Computer Science, or a associated field.
Proven ride in a senior records or analytics role, ideally in a retail or e-commerce surroundings with a minimal of 5-10 years in a senior managerial-related role.
Proficiency in statistics evaluation equipment and software program (e.g., SQL, Python, R, Tableau, BIG Data).
Strong analytical capabilities with know-how in records visualisation equipment and statistical analysis.
Demonstrated success in translating facts insights into actionable consumer strategies.
Salesforce trip would be a robust advantage
Competencies: Devotion to quality, Leadership, Result oriented, Structuring, Analysing and forming opinions, Helicopter view, Market orientation, Situational Awareness.
