CALL CENTRE AGENT REF NO: CCA/CRM/2021/08-38C

SALARY : R208 584 per annum (Level 06), plus 37% in lieu of benefits
CENTRE : Pretoria Head Office

REQUIREMENTS : An gorgeous three 12 months tertiary qualification (at least 360 credits) with 18 months verified Call Centre ride in coping with existence insurance/employee benefits/client relationship management/client care enquiries or A Grade 12 Certificate/Senior Certificate (Matric) with three years confirmed Call Centre ride in dealing with lifestyles insurance/employee benefits/client relationship management/client care enquiries. Knowledge of GEPF merchandise and offerings will be an advantage. Computer literacy that would encompass a properly working knowledge of Microsoft Office products. Proficiency in English is a requirement. The functions of people presently living in Gauteng Province may also get hold of preference. Knowledge of the Public Service Act. Knowledge of Principles of GEP Law. Knowledge of Employee Benefits. Excellent communications skills, each verbal and written. Excellent hassle fixing skills. Time management. Ability to speak with clients. Ability to work in a team. Self management (being in a position to work independently).

DUTIES : The incumbent will be accountable for a extensive range of duties which includes but are now not restrained to the following: Handling inbound and outbound calls: Receive incoming calls. Respond to purchaser enquiries via supplying right information. Escalate unresolved queries to the assistant supervisor and commercial enterprise units. Check database for fantastic files or information. Resolve consumer queries thru telephone, e-mail, net and fax: Receive, take care of and get to the bottom of all incoming client queries. Respond to incoming patron queries the usage of records from system. Provide a provider that exceeds consumer expectations at all times. Handle client data in a expert and personal manner. Capture information about all incoming queries.

ENQUIRIES : Ms Mapule Mahlangu Tel No: (012) 399-2639 or e mail Recruit2@gpaa.gov.za
APPLICATIONS : It is obligatory to e mail your utility with the applicable aiding documentation to gpaateam@fempower.co.za quoting the reference variety in the concern heading of the email. The certification of all aiding archives will be anticipated of the shortlisted candidates solely throughout the challenges skilled with the COVID-19 pandemic

NOTE : Various contract Call Centre Agent positions are presently reachable at the GPAA and will be primarily based in the Call Centre (Pretoria). It will be stuffed on 12 month contracts. Disclaimer at some stage in COVID 19 lockdown stages: Take observe of the new necessities involving a new Z83 superb 1 January 2021 as per the DPSA regulations. (Information contained in the footer). Interviews will/may be carried out by a digital medium which will be mentioned with every shortlisted applicant. The applicant have to have the essential facts and gear for this purpose. Correspondence will solely be carried out with the short-listed candidates.