How to Apply at Mr Price
JOB DESCRIPTION
Do you experience working in an surroundings with a sturdy focal point on client trip and patron engagement?
Mrp cash is searching for a self-motivated, passionate and lively Customer Support Representative to be part of their fast-paced team.
The Customer Support Representative will be accountable for making sure that customer’s queries and correspondence are resolved thru all our channels of communication. The key center of attention of this function will be to supply our clients the satisfactory buying ride ever.
RESPONSIBILITIES
Effectively reply to all requests and queries from clients
Ensure Mr price money requirements are adhered to when dealing with purchaser calls and correspondence
Ensure quality, friendly, constant interplay when dealing with customers.
Respond to and motion all patron conversation obtained thru the a number channels; web, email, fax and put up inside the distributed SLA’s.
Deal successfully and precisely with all queries and complaints from clients or stores, and making sure they are timeously resolved.
Maintain and improves excellent outcomes through adhering to requirements and guidelines; recommending expanded procedures.
QUALIFICATIONS
Grade 12
2-3 years patron care ride inside a name centre surroundings
Knowledge of the National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI), ICASA guidelines
Knowledge of on line purchase
Excellent conversation abilities in English (Written & verbal).
HOW TO APPLY
