Nedbank: Apply for Call Centre Agents 2024
Location: Johannesburg, ZA
Date: 1 Feb 2024
Reference: 129579
Job Purpose:
Are you searching for a lucrative profession in banking and patron service? Do you have ride in foreign exchange and name centre operations? If yes, then Nedbank has an thrilling possibility for you! Nedbank is one of the main banks in South Africa, with a imaginative and prescient to be the most admired economic offerings company in Africa. We are dedicated to presenting our customers with expert and environment friendly offerings that optimise their trip and make sure persevered relationships.
As a name centre agent at Nedbank, you will be accountable for:
Answering calls from consumers and supplying them with correct and applicable data about our merchandise and services.
Generating leads and presenting options that meet the clients’ wishes and expectations.
Escalating unresolved queries to administration and following up on the reputation of the cases.
Adhering to the day by day schedule, targets, and provider stage agreements.
Participating in tradition constructing initiatives and company social accountability activities.
Keeping abreast of legislation, enterprise changes, and chance requirements that influence your role.
Improving your non-public functionality and staying up to date with tendencies in your area of expertise.
Minimum Requirements:
NQF Level four or Higher in Banking, in a Banking, Sales, Marketing, Financial or Business-related
Must have minimal FAIS one hundred twenty Credits
1-2 years’ income journey inside a Contact Centre or Banking environment
1-2 years’ Contact Centre or Banking ride vital
You additionally want to have exceptional conversation skills, human beings skills, problem-solving skills, and a ardour for consumer satisfaction.
Clear ITC and Criminal Record a must
Basic laptop knowledge
Good Command of English, written and spoken
Basic Numerical Ability
Working Hours
You have to be organized to work an eight-hour shift a day, as properly as weekends and public vacation trips (if needed).
Technical / Professional Knowledge
Administrative strategies and systems
Relevant regulatory knowledge
Relevant software program and structures knowledge
Business writing skills
Banking knowledge
Banking procedures
Cluster Specific Operational Knowledge
Business principles
Business phrases and definitions
Governance, Risk and Controls
